- Returns & Exchanges
Returns & Exchanges
Satisfaction Guaranteed and Free Return Shipping on Shoes for 30 days
If for any reason you are unhappy with your shoes, whether it be the fit, the color, the smell (hey, that's not us that's you!), please email us at email@example.com and request a return label. We will process and email a UPS label within 24 hours. If you don't have access to a printer, be sure to let us know, and we will send it to you by mail. A full refund will be issued as soon as we recieve the product. Items sent back without their original packaging are subject to a 15% restocking fee (based off the retail price). Orders that are not packed inside another box are also subject to a 15% restocking fee (based off the retail price). If you return mismatched shoes (I.e. a size 46 and size 47 of the same model), you will be subject to a 50% restocking fee (based off the retail price).
Satisfaction Guarantee on Everything Else for 30 Days
If you would like to return anything else, send it back to:
1970 Wantagh Ave
Wantagh, NY 11793
New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable for a full refund. Otherwise a 10-30% restocking fee may be deducted from your refund.
Used and undamaged gear will be issued store credit in the form of a gift certificate to Bikeshoes.com.
We will not accept the return of products damaged due to negligence or abuse.